FAQ's: everything you need to know to say ‘Heck Yes!’
At Ivory Rose, we want you to feel completely at ease and excited throughout your bridal journey. Below are answers to some of the questions we hear most often. If you still have questions, we are only a message or a call away!
1. Do I need an appointment to try on dresses?
Yes! Bridal appointments are required so we can focus fully on you and your experience. This allows us to prepare dresses, style intentionally, and give you the attention (and time!) you deserve.
2. What happens if I am late to my appointment?
We get it! Life happens! We have a 15-minute late policy in order to protect your experience and make sure shopping never feels rushed or that you feel pushed to make a quick decision.
If you are more than 15 minutes late, we will need to cancel and reschedule your appointment to respect the experience of other brides who are shopping that day. If you are running late, give us a call, and we will discuss options for you.
3. Why should I shop 9-12 months before my wedding?
We recommend beginning your dress search about 9-12 months before your wedding. Most dresses take 4-6 months to arrive, plus you'll need alterations! This timeline helps keep the process calm and easy, not rushed.
If your timeline is shorter- don't worry! We will guide you through options that work for you!
4. Why is there a guest limit?
We are a small boutique! We care deeply about your experience, but we also care about the brides who are shopping at the same time as you! We cannot accommodate groups larger than your appointment allows for due to physical space in the boutique. We don't want you to feel crowded, but we also do not want other brides crowded by your large group.
If you do not see an appointment option that works with your desired number of guests, please contact us directly for assistance.
5. Can I bring children to my appointment?
While we love little ones, we don’t recommend bringing children to your appointment. Wedding dress shopping is rarely fun for kids and can take focus away from your bridal moment.
We understand that life happens and childcare plans can change—if you do need to bring a child, you’re welcome to do so. We simply ask that the bride not be the primary caregiver during the appointment so the experience stays relaxed and enjoyable for everyone. Children are included in your guest count.
6. What should I expect during my appointment?
Every appointment starts with you- your vision, your style, and your goals. Our stylists listen first, then guide you through dresses selected just for you. You'll try on dresses in a relaxed, celebratory space, where happy moments happen naturally.
Learn more on our experiences page.
7. Can I bring my own alcohol?
No outside alcohol is allowed due to our liquor license. If you’d like to enjoy Rosé or Sauvignon Blanc during your appointment, reach out to add it to your experience. All alcohol consumed on-site must be purchased and provided by Ivory Rose.
Ivory Rose reserves the right to remove any outside alcoholic beverages. This policy is required to comply with our liquor license and protect the experience of future brides.
8. What sizes do you carry in-store?
Our in-store sample range currently spans sizes 6-24, and every dress can be special-ordered in sizes 0-30+. Your stylist will work with you to find silhouettes that flatter your shape, because every bride deserves options!
9. What designers do you carry?
We carry a mix of industry icons and our own private, unadvertised line. Our current designs include Maggie Sottero, Sottero & Midgley, Rebecca Ingram, Allure Bridals, and Randy Fenoli Bride. You can preview a sampling of these dresses on our wedding dresses page.
Inventory is subject to change at any moment, and the availability of any dress or designer is never promised or guaranteed beyond your time in the store.
10. What is the price range for your wedding dresses?
Our collection ranges from $1,600-$4,000+. Currently, the majority of our collection is priced between $2,000 and $2,600.
This aligns with the average pricing of wedding dresses in America, with the national average being $2,500 in 2026.
11. How long will it take to receive my wedding dress?
Wedding dress orders typically take 4-6 months to arrive. This does not include alteration time. We will guide you on timing and offer off-the-rack options if needed.
12. Do you offer alterations in-house?
No! We don't do alterations in-house. We have a trusted list of local professionals who take exceptional care of our brides. Once your gown arrives, we'll walk you through the next steps so you are in good hands for the perfect fit.
13. What is your sales policy?
We want to ensure every bride feels confident in her purchase. All sales are final—no returns, refunds, or cancellations. For special orders, we require a 60% deposit to secure your gown, and for off-the-rack dresses, payment in full is required at the time of purchase.
14. When do I pick up my gown?
We ask brides to pick up their dresses within 2-3 weeks of arrival in the boutique. This ensures your gown stays in perfect condition and frees up space in our boutique. If you are out of town, we can either ship your dress directly or arrange for a trusted person to pick it up for you!
Excessive delays in dress pickup will incur storage fees. We do not store dresses.
15. Do you carry prom, bridal party, suits, or mom's dresses?
No! In our boutique, you will find a mix of bridal gowns, dress accessories, and veils to help complete your bridal look! While we love your group, we are here to be bridal experts. For recommendations on where to find those other items, ask your stylist while you are here.
still have questions?
We’re here for you! Don’t hesitate to reach out via chat, email, call us, or send a message on social media. We can’t wait to be a part of your bridal journey!